VIPER 100% Satisfaction Guarantee

If you are dissatisfied with your VIPER system within the first 60 days of purchase, installation and activation, please contact your original 5-Star Preferred VIPER Dealer who will work with you to resolve concerns that you may have related to your VIPER system. If you continue to be dissatisfied after working with the 5-Star Preferred VIPER Dealer, please contact DIRECTED by VOXX by completing and submitting the BYS Claim Form below. See terms and conditions that apply.

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Dealer Information

Account Number

Name of Store *

Phone Number *

Email Address

Street Address *

City *

State *

Zip Code *

Customer Information

Name *

Phone Number *

Email Address *

Street Address *

City *

State *

Zip Code *

Vehicle Information

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Model *

Year *

VIPER System Information

Model Number *

Install Date *

Product Description *

Reason for the Claim *

Terms and Conditions

VIPER BYS 100% Satisfaction Guarantee Terms and Conditions

•	Subject to the conditions stated herein, if for any reason the end user customer is not completely satisfied with the VIPER System purchased through the BYS website, the end-user customer may return the VIPER System within 60 days from the date of purchase for a full refund of the purchase price, including installation fees and any required third-party components. In no event will the refund exceed the amount on the original invoice;

•	VIPER System must be configured and purchased through the online BYS website;

•	VIPER System must be installed by an Authorized VIPER 5-Star Dealer;

•	Customer must attempt to resolve initial concerns with original installing dealer before initiating online Satisfaction Guarantee process;

•	Customer may only enter the online Satisfaction Guarantee process if original installing dealer is unable to provide a solution to the customer’s complaint regarding their VIPER System;

•	Customer can only initiate the online Satisfaction Guarantee Process by submitting online claim form;

•	On-line system Satisfaction Guarantee claim must be submitted within 60 days of purchase;

•	DIRECTED by VOXX reserves the right to verify the accuracy and authenticity of any Satisfaction Guarantee submission, including but not limited to, the sale of the VIPER System, installation, activation, and claim form;

•	No VIPER System may be returned to DIRECTED by VOXX without RMA and Directed’s approval;

•	All authorized refunds will be provided by the original installing dealer, or an authorized alternative, at Directed’s sole and absolute discretion;

•	DIRECTED by VOXX is not responsible for any refunds related to any non-VIPER products;

•	Online Satisfaction Guarantee applies only to systems sold and installed in the United States of America;

•	DIRECTED by VOXX reserves the right to modify, change, cancel, or update the terms and conditions by posting updates to the terms and conditions;

•	No refund will be given if a returned system has been tampered with;

•	DIRECTED by VOXX is not responsible for negligence or willful misconduct of any dealer or installer;

By clicking the Submit Your Claim button, you agree to the above Terms and Conditions.

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VIPER 100% Satisfaction Guarantee - Claim Form

Dealer Information

Customer Information

Vehicle Information

VIPER System Information

Terms and Conditions